Contact Us

Thank you for visiting
If you have questions, comments or feedback, we’d love to hear from you.

You can reach us by phone at each of our locations using the following numbers:

Office Address Local Number Fax Number Hours
Shannon 1 S Linn, Shannon IL 61078 815-864-2111 815-864-2113 Lobby & Drive Thru
Mon-Thurs 8 am-4 pm
Fri 8 am-5 pm
Sat 8 am-Noon
Polo 211 S Division Ave, Polo IL 61064 815-946-2777 815-946-2774 Lobby
Mon-Thurs 8 am-4 pm
Fri 8 am-5 pm
Sat 8 am-Noon
Drive Thru
Mon-Fri 8 am-5 pm
Sat 8 am-NoonEffective 10/31/22- Drive Thru will close at 4pm Monday-Thursday
Lake Carroll 24494 E Payne Rd, Shannon IL 61078 815-864-2125 815-864-2129 Lobby & Drive Thru
8:30 am-3 pm
Fri 8:30 am-5 pm
Sat 8:30 am-3 pm

If you have a specific question about your account(s), please contact one of our customer service representatives by phone at the Shannon, Polo, or Lake Carroll offices using the contact numbers above.

Shazam: Lost or Stolen debit card: 800-383-8000.

Shazam Fraud Operations: while traveling: 855-219-5399

Shazam dispute resolution: 833-288-1126

Shazam Transaction Verification Text Code:  72718

You can also email us using the form below. Do not include any personal account information in your inquiry.