Contact Us
Thank you for visiting www.fsbshannon-polo.com.
If you have questions, comments or feedback, we’d love to hear from you.
You can reach us by phone at each of our locations using the following numbers:
| Office | Address | Local Number | Toll-Free | Hours |
| Shannon | 1 S Linn, Shannon IL 61078 | 815-864-2111 | 866-864-2111 | Lobby & Drive Thru Mon-Thurs 8 am-4 pm Fri 8 am-5 pm Sat 8 am-Noon |
| Polo | 211 S Division Ave, Polo IL 61064 | 815-946-2777 | 866-946-2777 | Lobby Mon-Thurs 8 am-4 pm Fri 8 am-5 pm Sat 8 am-Noon Drive Thru Mon-Fri 8 am-5 pm Sat 8 am-Noon |
| Lake Carroll | 24494 E Payne Rd, Shannon IL 61078 | 815-864-2125 | 888-864-2126 | Lobby & Drive Thru Mon-Thurs 8:30 am-3 pm Fri 8:30 am-5 pm Sat 8:30 am-3 pm |
If you have a specific question about your account(s), please contact one of our customer service representatives by phone at the Shannon, Polo, or Lake Carroll offices using the contact numbers above.
Shazam: Lost or Stolen debit card: 800-383-8000.
Shazam Fraud Operations: while traveling: 855-219-5399
Shazam dispute resolution: 833-288-1126
Shazam Transaction Verification Text Code: 72718
You can also email us using the form below. Do not include any personal account information in your inquiry.